At HexoPods, we take great pride in the quality of our inflatable tents and outdoor gear. If you are not completely satisfied with your purchase, we are here to help you with a return or exchange.
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must meet the following criteria:
It must be completely unused, unpitched, and in the exact same condition that you received it.
It must be in its original, unaltered packaging.
It must include all original components, including the tent body, pump, stakes, guy lines, carrying bag, and instruction manuals.
Items sent back to us without first requesting a return will not be accepted.
Contact our customer support team at your support email address with your order number and reason for the return.
If your return request is approved, we will send you detailed instructions on how and where to ship your package.
Pack the item securely in its original packaging to prevent damage during transit.
Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items, including any applicable customs duties or taxes. Shipping costs from your original order are non-refundable.
Defective or Incorrect Items: If the return is due to a manufacturing defect or an error on our part (e.g., we shipped the wrong item), HexoPods will cover the return shipping costs.
Please inspect your order immediately upon delivery. Contact us within 5 business days if the product is defective, damaged in transit, or if you received the wrong item. Please include your order number and clear photos of the damage so we can evaluate the issue and make it right.
Certain types of items cannot be returned:
Custom-made orders or personalized items.
Items purchased on final sale or clearance.
Gift cards.
Products showing signs of outdoor use, dirt, or alterations.
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Once we receive and thoroughly inspect your returned item to ensure it meets our quality criteria, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically back to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or credit card company to process and post the transaction to your account.